Triangle rope ladder for kids

At LA Toyz, we are committed to delivering your order quickly, safely, and at the best possible shipping value.

Free Shipping (Continental U.S.)

We proudly offer FREE SHIPPING on all orders within the Continental United States (48 contiguous states).

• No minimum purchase required
• Applies only to LA Toyz orders
• Does not include Alaska, Hawaii, U.S. territories, or APO/FPO addresses

Shipping eligibility is automatically applied at checkout.

Order Processing Time

• Orders are processed within 1–2 business days
• Orders placed on weekends or holidays are processed the next business day
• During peak seasons, processing times may be slightly extended

Estimated Delivery Times (After Shipment)

Location

Estimated Transit Time

Continental U.S.

3–7 business days

Remote or rural areas

May take additional time

Delivery times may vary due to weather conditions, carrier delays, or peak shipping periods.

Shipping Carriers

We ship using trusted national carriers. Carrier selection is based on:

• Package size and weight
• Delivery location
• Best available service at the time of shipment

Tracking Information

Once your order ships, you will receive a shipping confirmation email with your tracking number, allowing you to monitor your delivery at every step.

Incorrect Address / Delivery Issues

Please ensure your shipping address is correct at checkout.
LA Toyz is not responsible for:

• Orders delayed or lost due to incorrect addresses
• Packages marked as delivered by the carrier

If an issue occurs, contact us and we’ll do our best to help resolve it.

Questions About Shipping?

If you have questions regarding shipping, delivery timelines, or your order status, please visit our Contact Page and our team will be happy to assist you.

Thank you for shopping with LA Toyz. We want you to be fully satisfied with your purchase. Please review our return and refund policy carefully before placing your order.

Returns

Our return policy is valid for 30 days from the date of purchase.
If more than 30 days have passed, we are unable to offer a refund or exchange.

To be eligible for a return:

• Items must be unused, unassembled, and in the same condition as received
• Items must be returned in their original packaging
• Proof of purchase is required

Do not send your purchase directly back to the manufacturer.
Please contact us first to receive return instructions.

Non-Returnable Items

Certain items cannot be returned, including but not limited to:

• Gift cards
• Perishable goods (food, flowers, newspapers, magazines)
• Intimate or sanitary products
• Hazardous materials
• Flammable liquids or gases

Additional exclusions may apply and will be noted on product pages.

Refunds (If Applicable)

Once your return is received and inspected:

• You will receive an email confirming receipt
• You will be notified whether your refund is approved or denied

If approved:

• A refund will be issued to the original method of payment
• Processing time may vary depending on your financial institution

Late or Missing Refunds

If you have not received your refund yet:

1. Check your bank account again
2. Contact your credit card provider (posting times may vary)
3. Contact your bank, as processing delays may occur

If you have completed all of the above and still have not received your refund, please contact us at: 1-888-202-0277

Return Shipping

• Please contact us before returning any item to confirm the correct return address
• Customers are responsible for return shipping costs
• Return shipping fees are non-refundable

For items valued over $75, we strongly recommend using:

• A trackable shipping service
• Shipping insurance

LA Toyz is not responsible for lost or damaged return shipments.

Shipping Fees

• Shipping fees are non-refundable once an order has shipped
• If a refund is issued, shipping costs will not be included

Order Cancellations & Restocking Fees

• Cancelled orders or approved returns may be subject to a restocking fee of up to 20%
• Fees are deducted from the refund total

Refund Processing Time

• Refunds are processed within 14 business days after approval

Need Help?

If you have any questions about returns or refunds, please contact our support team—we’re happy to assist you.

LA Toyz – Quality Toys. Honest Policies.